![]() ![]() Ultimately I surmised that due to their bookkeeping I should expect 2 charges on my card. Basically she wanted me to move along even though I was also a customer. She responded to my repeated inquiries by saying there were other customers waiting in line behind me. When I questioned she was unable to offer explanation for duplicate service fee. Also said hotel fee would be deducted from my $100 security deposit and refund would take about 5 days. Employee, Glenda, quoted total amount that included 2 hotel service fees for 1 night. Ready to rate our stay as 5 until check-out. Hotel location also nearby to many eateries and Starbucks. Be mindful that when you log on to WIFI you have your choice of free service or a faster speed for a fee. As promised room was smoke-free with no carryover from casino. All amenities were available at lobby desk. Rooms were exceptionally clean, spacious and comfortable. ![]() Seemed reasonable as know many party-goers visit LV. At check-in I was also requested to authorize $100 damage fee (on credit card) to be refunded at departure provided no damage. Aware that a $14.68 hotel service fee is assessed (per night) in addition to room rate and tax. Lured by current promotional offer and good reviews, booked room at the Cannery Hotel in north LV. We’ve been to Vegas many times staying on the old and new strip and this was the best customer service we’ve had! Great job. We were very impressed with the hospitality there. Zena who was working the counter was so nice and offered to hold our bags for the next 20 minutes or so so we didn’t have to carry them around while we waited to get checked in. We stood in line and finished our reservation online, it hadn’t gone through yet by the time we got to the desk. As we went to check in we hadn’t booked quite yet. A very helpful security guard showed us to the area for trucks and assured us there were several security officers out and our stuff would be safe parked there. We found the Cannery and pulled up driving a truck and trailer, concerned with where to park we circled the lot. There was an accident that had us sitting on the freeway for 2 hours, we finally decided to turn around and head back to Vegas around 11:30pm. My husband and I were traveling through Vegas on our way to Utah. ![]()
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